CUSTOMER SERVICE

Firstly, please check the email address that you entered at check out is correct. If so, please check your junk mail too, if it's still not received after 4 hours of placing your order then you can use the CONTACT US section and we'll look into this for you. Please send us the full name used on your order to help us locate it.

We're sorry that your order was unsuccessful, there are various reasons that this can happen but it is related to the billing information provided. If you wish to reorder we would recommend to verify all billing information including name and address before placing your order again, and/or use an alternative payment method. Your card has not been charged for this order, however it may have been authorized* – this will automatically be reversed within 48 hours as your order has now been cancelled. *An authorization is a temporary hold of funds on your credit/ debit card. For instance when you purchase a product using card payment the bank will 'hold' the money on behalf of Unleashia UAE to ensure there are enough funds to be charged when the order is confirmed. This may reflect as a transaction on your account but no funds have been taken from your account.

This may mean that the product is now out of stock. The product may have been available when you added it to your basket but by the time you have completed the checkout process the product is now no longer available. The site will 'save' this item in your basket, but will not reserve the stock. Unfortunately, this is more common during sale periods and product launches when products are in high demand.

Please select the FORGOT PASSWORD option on the Account Login Page where you will be prompted to enter your account email address to receive a password reset email. If you don't receive this email, please check your junk mail. If still not received within 1 hour or you are still facing difficulty resetting your password after receiving this email please use the CONTACT US page below and we'll look into this for you.

Unfortunately cancelation requests cannot be always be accommodated. We will try our best to assist but after a certain stage of order processing it can no longer be canceled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately it doesn't always guarantee cancelation. The cancelation request has to be reviewed and the request is sent to our warehouse processing team. If you would like to attempt cancelation of an order, please send us the Order Number to be cancelled and include the message: Please Cancel My Order. This will help us prioritize your email. You can do this via the CONTACT US form below or email us at support@unleashia.ae

If you have made an error in your shipping address, please let us know as soon as possible via the CONTACT US section using the email address associated with your order. Please also include your order number AND the correct address. If your order has already shipped, and you have your tracking details we would also recommend you to contact your courier to advise them of the address update. We will try our best to make any updates to your address, however depending on the status of your shipment it may not be possible.

Unfortunately, we cannot amend orders, we would love to be able to change this for you, however, this is not possible after the order has been submitted to our warehouse to be processed.

All products sold on the site are subject to availability. If they are not available, we will inform you and a refund will be processed for the item. This does not happen often, but unfortunately it is more common over peak periods due to the high volume of orders and fast moving inventory. We take as many precautions as we can to avoid this situation, however, it does happen from time to time. Please note Unleashia UAE reserves the right to cancel or amend orders. We are sorry for any inconvenience caused.

If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please contact us using the email address associated with your order. Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them for the case to be resolved

We're sorry to hear you have not received your complete order. Please use the CONTACT US section to send us your order details and details of the item/s missing, along with a picture of your packing slip so we can resolve this for you. Please contact us using the same email address associated with your order. Please contact us within 7 days of receiving your order, cases reported after this timeframe may not be eligible for review.

We're sorry you have received incorrect items! Please use the CONTACT US section to send us your order number, and a clear photo of the items received along with your packing slip. Please use the email address associated with your order. Please contact us within 7 days of receiving your order. Cases reported after this timeframe may not be eligible for review.

Orders will be subject to warehouse processing time, plus courier shipping times. Order Processing Time: 2 business days + Courier Shipping Time Region Shipping (business days) You will receive your tracking details when your order has been processed and ready for collection from the courier. Please allow 24 hours for your tracking number to activate. (If you have received your tracking information on a Friday, it may not update until Monday when the shipment is collected from our warehouse). *The dates mentioned provide a guideline, shipping timeframes may be subject to change.

The cost of shipping will depend on your delivery address. After entering your delivery address at check out you will be able to view the delivery options available to you and their cost.

Free shipping will be applied on orders over AED100. This will be applied on the currency displayed on your order, not based on conversion. *Please note, the free shipping threshold is calculated after any discounts have been applied, and before any taxes are added at checkout. This may vary during promotions and sale periods.

You will receive an email when your order has been processed, this will include the tracking number for your order, your courier and a trackable link. If you track your order immediately after receiving your email, you may receive an error message, please wait up to 24 hours and try again for your tracking details to generate online.

If you try to track your order immediately after receiving your tracking detail email you may see an error on the courier tracking page. Please wait 12 hours and re-try, this will allow time for your tracking details to generate online. If your tracking details do not update or stay in the same status for more than 48 hours please let us know via the CONTACT US section so we can review this for you.

We are sorry that you haven't received your order! Firstly, we would recommend to check your 'Electronic Proof Of Delivery' you can access this via the same link used to track your order. You can use this information to confirm where your package was delivered and who has signed for it, in the case that a friend / colleague has received the order for you. If you are still unable to locate your order please let us know via the CONTACT US section below, please include your Order Number & Tracking ID.

Unfortunately we are unable to combine your orders for delivery, if you place multiple orders they will be shipped separately, we are so sorry we are unable to assist further with this request.

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock. 2) We accept return(s) if: -you receive a product different from your order; or -you receive a defective product. 3) We do not accept return(s) if: -you are returning the items just because you changed your mind (on size, color, etc.) -the products are damaged due to your mishandling -your return request is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production Please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section. Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

Unfortunately we don't have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product you would be required to return the items and place a new order.

(1) Contact Us within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. (2) A customer service representative will be in contact to assist you by email or phone. (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. * Shipping fee for any return will be paid by you.

*Contact our customer service center by phone or email (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

You can pay on the site using: · Credit or debit card - Visa, Mastercard

The site currently hosts AED. If your local currency is not applied on your order, you will be charged in the default currency. The currency conversion will then be applied by your issuing bank.

You will be charged when your order has been verified and approved. The payment process happens in two stages; the first step is an authorization, this is a temporary hold of funds on your credit/ debit card, when you purchase a product using card payment, the bank will 'hold' money on behalf of Unleashia UAE to ensure there will enough funds to be charged when the order is confirmed. This may reflect as a transaction on your account but at this stage no funds have been taken from your account. The second stage of the payment is when the funds are transferred from your account. These steps usually happen within minutes of each other. However, if your order is not verified and approved, the funds will not be transferred from your account and the hold will be reversed after 48 hours. If this happens, you will receive an email updating you that your order has not been successful and no money has been transferred.

If you are waiting for a refund for items that you have returned, your refund will be processed within 14 days of the items being received at our warehouse. You can use your return tracking number to confirm if they have been received successfully. The items will be checked and verified and then the refund will be initiated. After a refund has been processed from our end, it can take up to 14 days to reflect with your issuing bank. After this period if you have still not received your refund please let us know.

If we've informed you that a refund has been processed, it may still take up to 14 days to reflect with your issuing bank. After this time, If the amount has still not been received please let us know via the CONTACT US section so we can resolve this for you.

If you receive an email to inform you that your order was unsuccessful and has been cancelled, it is unlikely that any money was transferred from your account. An authorization may have occurred, which is just a temporary hold on the funds, and no money has been transferred. In this scenario the hold will be lifted automatically within 48 hours, however this may take longer to reflect with your issuing bank. If you have any concerns or questions to whether your card was charged or 'authorized' just let us know.

As long as the card account is still open your refund will still go back on that card. We can still process a refund to the same card even if it has been lost, stolen or cancelled. We cannot refund your order to another card or payment method.

We are so sorry if there has been an error with your refund. Just let us know and we will resolve this for you, first we would recommend to check that there were no discounts applied at the time of sale, and that your delivery charge should have been eligible for refund if it is relating to returned items.

As an official member of PETA, we fight against animal testing and never use animal-derived ingredients. Unleashia products are cruelty free.

At Unleashia , we define vegan friendly as products that do not contain any animal derived ingredients or animal by-products. We can confirm that all Unleashia UAE products and ingredients have not been tested on animals and vegan.

You can check product ingredients on the product page of the site, you will see a tab called ingredients.

We would recommend to perform a patch test before using the products. We're sorry that you've had an allergic reaction! We would recommend that you stop using the product and get in touch with us. We'll ask you to provide us with some additional details in order to review this further and provide you any recommendations.

We would love to hear from you too! Please use the CONTACT US section below with any relevant information and we will get back you soon!

Thank you for your support! The best way to be recognized is via our social channels, we recommend that you keep posting your amazing content and don't forget to tag @IG in your looks and use our hash tag # Unleashia so the team can see easily see your posts!